Top 10 best travel tools

A quick list of some of my favorite travel tools (not in any particular order).

1.Seatguru

If you travel frequently Seatguru will help you find the best seat on the flight.  I use this all the time to figure out which seat has power so I can run my laptop on those long international flights.

2. Room77.com

Kind of like Seatguru.com but for hotel rooms.  I don’t use this as frequently because generally I don’t care about the view, but if I’m staying more than a few nights…

3. Hipmunk.com

Trying to get from point A to point B by plane and want to see what your options are?  This is a no-nonsense tool that lists the costs, times, and stops for flights.  Great for planning.

4. Laterooms.com

I haven’t used this in the US yet, but when I’ve traveled in Europe this has been a handy tool for finding last minute hotel rooms.  Especially in the summer hotels in cities like London fill up quick.

5. Tripit.com

I’m not into socializing my travel plans, but Tripit provides some REALLY nice tools for managing your itinerary.  As in, just forward them your reservations (flight, hotel, car, etc.) and they will automatically build the itinerary for you.

6. Evernote

Ok, not necessarily a travel tool per-se, but Evernote is a great tool to travel with.  I use Evernote for just about everything and when I travel I create a notebook that I fill up with my itinerary, all related emails and meeting notes, photos, receipts, and other tidbits.  It syncs with your mobile phone (iPhone for me) and allows you to keep all of this information in an offline mode — again, useful when you want to avoid roaming fees.  For example, I keep a copy of the London tube map in Evernote with my notes and annotations.

7. Practical Travel Gear

This is a useful site with great tips and tricks for traveling more efficiently.  Albeit some of them are a little more extreme than what I typically do.

8. Kayak.com

Another great tool for hunting down travel details.  I use it mostly for planning out my itinerary when I’m booking multi-leg flights.  A lot simpler to use than Expedia (which is also on the list).

9. Expedia.com

You probably thought this was going to be all unknown sites, but I actually find myself using Expedia.com quite a bit too.

10. Google Maps

I’m stubborn and refuse to pay for a GPS when I rent a car.  Before a trip I’ll usually create a page in Evernote that links to the various routes on my trip to pages in Google Maps.  I’ll then click on the link and the route will load up in my iPhone and off we go…

Got some tips and tricks? Please share!

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World Class Communities

The past few months I’ve spent a lot of my time working on our research for what it takes to build a world class community.  This morning I posted an article about setting a clear business objective.

Below I’ve included a few links and images to material we’ve created — and this is just the start!

The first is a white paper, World Class Communities: The Characteristics of Community Excellence white paper, an on-demand webinar, and a series of blog posts detailing the findings of our research.

We’ve also created some great info-graphics:

Social Networks vs Online Communities

The Social Ecosystem

This is just the start of some great research about what it takes to become a world class community.  Stay tuned, there is a lot more to come!

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Do you magnify efficiency?

When you think about designing [something] using technology, do you magnify the efficiency or the inefficiency?

I came across this quote from Bill Gates in The 4-Hour Workweek:

“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applies to an inefficient operation will magnify the inefficiency.” — Bill Gates

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Pick one

Recently I’ve been thinking more about simplicity in software: how limited choices create better results.

Photography is quickly becoming one of my passions and I have a healthy collection of digital picture frames.  Before digital frames I was be forced choose one great photo to put into a frame, but now, since the digital frame can carousel 50+ photos, I load the maximum into it.

Sure I could pick just one, but I don’t.  Instead I rotate through a collection at random.

This is marketed as a benefit, but is it really a benefit?  Rather than highlighting one particular photo I highlight 50+ for 30 seconds each.

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Telligent customer Dell receives award

I added some more details here on the Telligent blog, but it’s really exciting to see the continued recognition of Dell in the market for all the great work they have done.

Dell received an Altimeter Open Leadership award for Dell: A Company Built on Direct and Open Communications.

Here is what Altimeter had to say

“Dell has been an active participant in social media but what continues to impress us is that they are committed to continually pushing the boundaries of social business by pushing engagement into all areas of their business practice. What started out as basic monitoring and reputation management has turned into a way of doing business that permeates through every department. This does not come easily or quickly and Dell is being recognized for their dogged determination to being “direct” with their customers in multiple ways.”

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