Track mentions on Twitter

Posted by on Oct 21, 2009 in Telligent | Comments Off

Track mentions on Twitter

In August we released our 3rd version of Telligent’s tool for helping people measure and understand their community: Telligent Analytics 3.0. Telligent Analytics is unique in that, unlike the myriad of other listening tools available, we started with ensuring that Telligent Analytics provided unique information first and foremost from Telligent powered communities.  In the most recent version we introduced some capabilities to correlate community activities with external activities (twitter, blogs, etc.). Combined, you can now view the...

read more

More than just the application

Posted by on Oct 7, 2009 in Industry | Comments Off

More than just the application

From a comment left on this article: How Social Media Upending Enterprise Successful companies put more value on the information than the application. Look at what Amazon has done for consumer buying or what Google has done for advertising. The key to this market is not on building the new ‘it’ application, but on helping companies understand how their brand is being discussed, what their customer perceptions are, and learning to innovate hand-in-hand with customers (many large enterprises now believe that the next set of...

read more

Community Platform of the Year

Posted by on Jan 23, 2009 in Industry | Comments Off

Community Platform of the Year

Yesterday our Community Server 2008 product was named Community Platform of the Year by InfoWorld for Applications, Middleware, and Data Management. Obviously we’re thrilled with the recognition, but we’re more thrilled to be associated with a number of other technologies that were selected for this category including: Mozilla Firefox, and Oracle...

read more

Graffiti 1.2 released

Posted by on Dec 22, 2008 in Telligent | Comments Off

Graffiti 1.2 is now available for download. This release includes a number of updates and bug fixes (yes it was a long time coming). We’ve also published the product roadmap and all current customers will get a free upgrade to the 2.0 version. I also want to apologize for us taking so long on getting some of this information published. When we initially launched Graffiti we didn’t anticipate its popularity and staffing plans for the product weren’t properly made. We’re fixing these problems and making some bigger...

read more

Measuring Social Media

Posted by on Dec 15, 2008 in Industry | Comments Off

It’s not that often that I’m right (and probably much more often that I’m wrong!), but there are several things that Telligent called before the market that I don’t hesitate to see us take credit for: Before there was “Social [Networking | Media]” we had a vision for building a community platform that integrated in a suite of tools. This is what became Community Server, our main product. Nearly 2 years ago we started investing in tools to help measure activity. This became Harvest. This morning someone...

read more

Enterprise 2.0 Keynote at VSLive!

Posted by on Dec 12, 2008 in Industry | Comments Off

Slides from my keynote for the VSLive! conference in Dallas, "Building the Infrastructure of Enterprise 2.0", is published on SlideShare: http://www.slideshare.net/robhoward/vslive-dallas-keynote-presentation/

read more

Harvest 2.0 now available!

Posted by on Nov 12, 2008 in Analytics | Comments Off

Harvest 2.0 now available!

Harvest 2.0 is now available. This release includes a significant number of improvements (scorecards, sentiment/tonality, forecasting, and more). Want to learn more? You can watch a great video overview that Jana, the Harvest Program Manager, put together or download the Harvest Product Overview PDF. The planning for the next version of Harvest is well underway and Marc Smith will be helping shape a lot of the functionality as Telligent continues to invest in Social Analytics. If you would like to speak with someone about Harvest, please...

read more

Telligent hires Sociologist Marc Smith

Posted by on Nov 4, 2008 in Telligent | Comments Off

Telligent hires Sociologist Marc Smith

Marc Smith, formerly Senior Sociologist Researcher on Microsoft’s R&D team, has joined Telligent as our Chief Social Scientist. Marc will lead Telligent’s R&D efforts around analytics and business intelligence (tools to help you understand what people are doing in your communities), specifically Telligent Harvest. For the last 10+ years Marc has been instrumental in defining, understanding, and describing the relationships that people form in online communities. You can read about some of his previous work in this 2003...

read more

Information vs Knowledge Worker

Posted by on Oct 29, 2008 in Industry | Comments Off

Information vs Knowledge Worker

I’ve spent the past couple of days in Redmond, WA at Microsoft’s Enterprise Partner Summit. A term Microsoft uses just about everywhere is “Information Worker”. They have entire business units formed around “IW”. This nomenclature is inaccurate, in my opinion, in describing the customer or people that it is being applied to. Information these days is everywhere, is useless by itself, and has only minimal value. It’s only when you can apply organization and intelligence to the information thereby...

read more

Social Fingerprints

Posted by on Oct 23, 2008 in Analytics | Comments Off

Social Fingerprints

One of the really innovative things that the team has been working on, and that we showed at the in.Telligent conference, is something we’re calling Social Fingerprints. This is included in Harvest 2.0 which we’ll release in the next few weeks. The concept is that each person in a community has their own unique contribution style or fingerprint that they they leave on a community. While finger prints from a variety of individuals may be similar they will almost always be unique. For example, here is mine: I tend to skew heavily...

read more