When you think about designing [something] using technology, do you magnify the efficiency or the inefficiency? I came across this quote from Bill Gates in The 4-Hour Workweek: “The first rule of any technology used in a business is that automation applied to an efficient … Continue reading “Do you magnify efficiency?”

I almost let it pass without realizing it. October is Breast Cancer Awareness Month. This is an issue that I’m personally connected to. When I was 21 breast cancer killed my mom. It started when I was about 14 and finally spread into her liver … Continue reading “Breast Cancer Awareness Month”

Last week I announced that Community Server Evolution – a version of Community Server designed specifically for the Intranet – was released. Today I’m happy to announce that our point release of Community Server 2008 (officially Community Server 2008.5) is now available. You can read … Continue reading “Announcing Community Server 2008.5”

Today we officially launched Community Server Evolution, or as we like to call it, Evolution. You can read the full press release here. Evolution, as its name so aptly describes, is about progressive change and improvements. In this case the evolution of the intranet and … Continue reading “Enterprise 2.0 and the Evolution of the Intranet”

Customer often ask us for guidance as to how to start and manage a thriving community. Whether it’s a Digital Marketing solution or an Enterprise 2.0 solution these tips still apply. I’ll also go ahead and caveat that this isn’t a complete list – by … Continue reading “10 Best Practices for Running a Great Community”

Alex Lowe who I’ve known for probably 8-9 years and who worked for Telligent as one of our first product Program Managers and previously at Microsoft as a Developer Evangelist is back! Alex left Telligent about 18 months ago to pursue a great opportunity to … Continue reading “Welcome back, Alex!”

Last night, prior to leaving town, I decided to finally apply the latest iPhone firmware update to take my phone to version 2.0.2. I hadn’t experienced any problems many customers were reporting about instability with the phone or application crashes. Upgrading was just something on … Continue reading “iPhone update causes app crashes”

An interesting report from McKinsey Global Survey about the impact of Web 2.0 technologies in the enterprise. While they don’t specifically mention any vendors they do share some details on how customers are adopting Web 2.0 technologies and what the various satisfaction levels are. A … Continue reading “McKinsey Web 2.0 Enterprise Survey”

Someone recently introduced me to a new term: "knowledge trails". Knowledge trails represent one of the ways that communities add value to any organization. Whereas phone calls, email, and face-to-face conversations happen once and can’t easily be reused – Enterprise 2.0 solutions promote and encourage … Continue reading “knowledge trails – the gift that keeps giving”

The fall release of Community Server 2008 — officially Community Server 2008.5 — beta 1 is now available! More details and downloads here…